Connecting Duo Mobile to a New Phone

Connecting Duo Mobile to a New Phone

  1. Download DUO Mobile App on your mobile device or tablet

 

·      Android – Google Play Store

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·      Apple – App Store

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  1. Go to UCLA Identity and Accounts Manager (IAM) Multi-Factor Authentication (MFA) website

·      UCLA IAM MFA

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  1. Login using your Bruin Logon information

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  1. Select “Link a Device: SMARTPHONE”

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  1. Since you have already downloaded the app on the new device, SELECT “REQUIRED: I have installed Duo Mobile on my device.

  2. ” Then SELECT “Continue”.

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  1. Enter required information then CONTINUE

·      Memorable label can be anything you would like to name your new device.

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  1. Follow and complete the next step(s) on your device.

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** Add button found on DUO Mobile App homepage **

 

Duo Mobile app is now ready for use.

·      Push notifications, one-time pass-codes, text messages or phone calls can be used to verify your identity.

 

Reactivating Device already connected to DUO Mobile app

 

  1. Start from Step 3 of the “Connecting Duo Mobile to New Phone Instructions” above

 

  1. SELECT the device that needs to reactivated to the DUO Mobile App and then SELECT “REACTIVATE DUO MOBILE APP”

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  1. Follow Step 8 to finish the reactivation of the device.

 

If you run into any issues with the instructions, please reach out to your department DTA or email support@humnet.ucla.edu for assistance.